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Terms and Conditions

LAMAJ, spol. s r.o. (Kofficherry)
 
 

General Provisions

The legal relationships between LAMAJ, spol. s r.o. and the Buyer (a natural person or a legal entity making a purchase) are governed by these General Terms and Conditions (hereinafter referred to as the “GTC”), the Purchase Contract concluded between LAMAJ, spol. s r.o. and the Buyer, and, unless otherwise provided in these documents, by the generally binding legal regulations of the Slovak Republic.

Legal relationships with consumers are governed by the Civil Code and applicable consumer protection legislation, while legal relationships with business customers are governed by the Commercial Code.

 

Definitions

Parties to the Contractual Relationship: The Merchant and the Buyer

Merchant:

LAMAJ, spol. s r.o.
Šúdolská 744/3A, 949 11 Nitra, Slovak Republic                                          
Company ID: 36537349
VAT ID: SK2020148581
Bank details: Unicredit Bank, a.s., IBAN: SK7311110000006615295009                        
Registered in the Commercial Register of the District Court Nitra, Section, Sro, File No.:12036/N
Phone: +421 944 411480
Email: info@kofficherry.sk   


Buyer:
A natural person or a legal entity

Purchase Contract:
A written document, as well as any mutually confirmed proposals of the parties, which contain the essential elements of the contract, namely:

  • subject of purchase,
  • delivery date,
  • purchase price,
  • identification of the parties,
  • confirmed order.
 

Place of Delivery of the Shipment:
The place designated by the parties as the delivery location in the binding order; if no such place is specified, the registered office or place of residence of the natural or legal person, or the place of business, as applicable.

 

Method of Ordering Goods

The Buyer may submit an order:

  • by email,
  • by post, or
  • through the online store available at www.kofficherry.sk, by completing and submitting the order form.

An order may also be placed with the Merchant by telephone and must subsequently be confirmed in writing within 24 hours. 

 

The Order Must Contain:

  • the business name of the Buyer, or the Buyer’s first name and surname,
  • the registered office, place of business, or permanent residence of the Buyer,
  • invoicing details (Company ID, Tax ID, VAT ID)
  • the name and/or code of the goods and the quantity ordered,
  • the date and place of delivery of the goods,
  • the method of collection or delivery,
  • the name and telephone contact details of the person authorised to act on behalf of the Buyer in relation to the order,
  • the selected method of payment.

A confirmed order shall be binding upon the Buyer. An order not confirmed by the Merchant shall not be binding. An order shall become binding upon the Merchant only once the Merchant has provided written confirmation of its acceptance.

In the event of any discrepancy in the order processing, the product code shall prevail.

 

Cancellation of the Order

The Buyer may cancel an order in writing or by telephone within 24 hours.

 

Merchant’s Obligations

The Merchant is obliged to deliver:

  • the type and quantity of goods included in the purchase price according to the confirmed order,
  • goods properly packaged to prevent damage during transport,
  • goods that comply with the standards, regulations, and legal requirements in force in the Slovak Republic.

The Merchant shall not be responsible for:

  • delayed delivery of goods caused by an incorrectly provided delivery address.
 
 

Delivery Terms

  • Delivery shall be carried out according to mutual agreement.
  • If the goods are in stock, the delivery period shall be a maximum of 5 business days.
  • If the goods need to be manufactured, the delivery period shall be 2–4 weeks, or otherwise according to a mutual agreement between the Merchant and the Buyer.
  • In the event that the Merchant is unable to deliver the goods within the period specified in the Purchase Contract, for example due to force majeure, the Merchant shall notify the Buyer and set a new delivery date.
  • The Merchant shall provide the Buyer with all documents relating to the goods. The Buyer is obliged, immediately upon obtaining the possibility to handle the goods, to check the integrity of the packaging, inspect the goods, and promptly notify the Merchant of any defects or discrepancies.
  • The Merchant is not obliged to insure the goods against damage during transport, unless otherwise agreed between the parties.
 

Price of Goods

The price of the goods is specified in the Merchant’s price list.
The Merchant reserves the right to agree separately with a specific Buyer on the price and payment terms for a particular order.
The proof of sale is the invoice, which also serves as the warranty certificate.

 

Payment Terms

The Buyer is obliged to pay the purchase price properly and on time for goods whose order has been accepted by the Merchant.

The purchase price of the ordered goods is payable:

  • via a payment gateway upon placing the order,
  • in cash or by card payment on delivery,
  • in advance via bank transfer to the Merchant’s bank account,
  • in advance based on a proforma invoice, or
  • based on an invoice with a payment due date arranged between the Merchant and the Buyer.

If the Buyer pays the purchase price only after taking delivery of the goods, the Merchant remains the owner of the goods until full payment has been made.

The risk of damage to the goods passes to the Buyer when the Buyer takes delivery of the goods from the Merchant or the carrier. If the Buyer fails to take delivery on time, the risk of damage to the goods passes to the Buyer when the Merchant allows the Buyer to handle the goods and the Buyer breaches the contract by not taking delivery.

 

Returns & Complaints

Standard Warranty – valid until the date of expiration indicated on the product.

The Merchant is not liable for defects arising from the Buyer’s failure to comply with obligations, such as improper use of the goods contrary to the instructions, or for defects resulting from circumstances for which the Merchant is not responsible, in accordance with the Civil Code.

A defect that appears within the warranty period may be claimed by the Buyer. However, the Merchant’s decision to accept or reject the complaint shall depend on the Buyer proving that the defect was not caused by improper storage, misuse of the product according to the instructions on the packaging, or by the Buyer’s fault.

To submit a complaint, the following procedures must be followed:

  • Upon receipt of the goods, the Buyer is obliged to check the integrity of the packaging and the condition of the goods. If any deficiencies are found, the Buyer must immediately prepare a damage report with the carrier.
  • After receiving and unpacking the goods, the Buyer must inspect the goods against the delivery note or invoice. If any defects are identified, the Buyer should not use the defective goods and is obliged to notify the Merchant of the issues as soon as possible.
  • If the Merchant accepts the complaint, the defective goods will be replaced by the Merchant or exchanged for another product selected by the Buyer.
  • When returning the goods, they must be properly packed to prevent damage during transport, as any damage incurred during transport may result in the complaint being rejected. Shipments sent cash on delivery will not be accepted. The Buyer bears the cost of returning the goods.
  • When submitting a complaint, a complaint report must also be prepared.
  • The Merchant will make every effort to handle the complaint as quickly as possible, but no later than within 30 days.
 

Address for submitting complaints:

LAMAJ, spol. s r.o.
Šúdolská 744/3A
949 11 Nitra
Email: info@kofficherry.sk  

The supervisory authority is the Slovak Trade Inspection,
SOI Inspectorate for the Nitra Region, with its registered office at: Staničná 9, P.O.BOX 49 A, 950 50 Nitra 1
Phone: 037/7720216
Email: nr@soi.sk

 

Withdrawal from the Contract

Information on the Buyer’s Right to Withdraw from a Distance or Off-Premises Contract:

  1. Right of Withdrawal:

    You have the right to withdraw from this contract without giving any reason within 14 days. The withdrawal period expires 14 days after the day on which the Buyer, or a third party designated by the Buyer (other than the carrier), takes possession of the goods.

    For this purpose, the Buyer may use the standard withdrawal form, which the Merchant will provide to the Buyer, or the Buyer may use the standard withdrawal form available on our website in the Terms and Conditions. The use of the standard withdrawal form is not mandatory. The Buyer may complete and submit the standard withdrawal form, or any other unequivocal statement of withdrawal, including electronically to the following email address: info@kofficherry.sk. 

    The withdrawal period is considered met if the Buyer sends the notice of withdrawal before the withdrawal period expires.

  2. Consequences of Withdrawal:

    Upon withdrawal from the contract, the Merchant shall refund the Buyer for the payment made for the goods. 
    The Buyer shall bear the direct costs of delivery of the ordered goods as well as the costs of returning the goods. 
    The Buyer is responsible for any diminished value of the goods resulting from handling them in a manner other than what is necessary to establish their nature, characteristics, and functionality.

    The payment will be refunded to the Buyer no later than 14 days from the day the Merchant receives the notice of withdrawal from this contract, provided that the goods covered by the contract are returned to the Merchant undamaged within this period. 
    The return of the goods must be made no later than 14 days from the date of the notice of withdrawal from the contract.
    The refund will be made using the same payment method that the Buyer used for the original transaction, unless the Buyer expressly agrees to a different method, and no additional fees will be charged.

      

Standard Withdrawal Form

(Fill out and send this form only if you wish to withdraw from a distance contract or an off-premises contract.)

— To: .............. 

— I / We (*) hereby give notice that I / We (*) withdraw from the contract for the purchase of the following goods / for the provision of the following service (*): ..............   

— Order date / Date of receipt (*): ..............   

— Name(s) of Buyer(s): ..............   

— Address(es) of Buyer(s): ..............   

— Signature of Buyer(s) (only if this form is submitted on paper): ..............   

— Date: ..............   

(*) Cross out what does not apply.